At cuuuup we strive to process all orders as quickly as possible to prevent customers from waiting longer than necessary to receive their products. Our goal is to provide you with the best shipping options, no matter where you are in the world. Every day, we ship to hundreds of customers around the world, ensuring that we always provide you with the highest level of responsiveness.

Shipping and Handling

Where is my tracking number?

Tracking information is available within 1-3 days. Tracking details will be provided once the order has been shipped. You will receive an email shipping confirmation with the tracking number. If you do not hear from us, please contact our support team on the Contact Us page or leave a message in the online chat.

Shipping costs are standardized to free in the United States and may vary depending on your shipping address, which will be added at checkout. We also offer various discounts and promotions throughout the year, so stay in touch for exclusive offers.

Shipping Times

Australia – 7-14 business days
New Zealand – 7-14 business days
Canada – 7-14 business days
United States – 7-14 business days
Europe – 6-10 business days
Other countries – 8-15 business days
In some cases, it may take longer, up to 3 weeks.

Shipping Times During Holiday Season
Please note that during the busy holiday shopping season in November and December, some orders may take longer to arrive. Thank you in advance for your patience!

Shipping Delays Due to COVID-19
Due to new procedures and safety policies due to Covid 19, we are experiencing processing and shipping delays. These new policies are in place to ensure the safety of our warehouse staff and you. All of the shipping carriers we use have also implemented new strict safety procedures and have experienced shipping delays due to overloading. We appreciate your patience and understanding as we work to ensure your safety as well as the safety of our staff. Please allow some extra time for your order to arrive.

Where are you shipping from?

We have partner factories and warehouses in North America, Asia, and Europe.

This means that when ordering multiple products, some items may be shipped separately from our different warehouse areas.

Do I (the customer) need to pay customs duties?

You do not need to pay customs duties.

Do you have any questions?

Your satisfaction is our top priority. If you need help with your purchase for any reason, please do not hesitate to email us with your questions, concerns about shipping times, order tracking, or delivery.

Email: cuuuupshop@gmail.com

Our processing period is usually 1-3 business days, during which we perform a series of quality assurance and packaging checks. Our goal is to ensure that every item you receive is intact. Once ready, we will hand over your order to our trusted shipping partner.